Welcome to our Knowledge Base
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System Settings
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- Upload User Accounts
- User Accounts
- Upload Students
- Upload Students (Video)
- Upload Student Pictures
- User Permissions
- Manage Family and Guests
- Mass Updates
- Manage Students
- Microsoft Single Sign-On (SSO)
- Preparing for Next School Year
- Printer Setup - 3" Thermal (Windows)
- Printer Setup - 3" Thermal (Mac) **Advanced Setup**
- Printer Setup - 3" Thermal Network (Mac) **Advanced Setup**
- Google Single Sign-On (SSO)
- Classlink
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Store
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- Changing Payment Type After Transaction has Completed
- Creating a Transaction
- E-mail Receipts
- Exporting Ticket Sales from Store to Ticketing for Checkin
- Modify Transaction - Post Sale
- Payment Type
- PAX Credit Card Reader Setup
- Portal Purchased Product Pickup and Reports
- Product Buttons
- Printing Receipts
- ProPay: How to Process Credit Cards
- ProPay: How to Void a Transaction
- Scanning a Student ID
- Returns
- Reprint Receipt and Resend Receipt by E-mail
- Student Credit
- Student Credit - Credit Refunds
- Discount Options
- Convenience Fee
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- Family and Guest Management
- Manage Spirit Points
- Manage Students
- Manage Family and Guests
- Mass Updates
- Student Credit
- Student Credit - Credit Refunds
- Discount Options
- Student Type
- Managing Student Credit
- Student Spirit Points
- Upload Students
- Upload Student Credit
- Upload Student Pictures
- Upload Students (Video)
- Add Students
- Student Negative Account Balance
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- Accessing the Student Only Store Portal
- Accessing the Open Store Portal
- Configure your Portal and Products
- Family and Guest Management
- Google Single Sign-On (SSO)
- Family Portal
- ProPay (Heartland) Merchant Account
- Manage Family and Guests
- Microsoft Single Sign-On (SSO)
- Portal Purchased Product Pickup and Reports
- Convenience Fee
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- Accessing the Student Only Store Portal
- Accessing the Open Store Portal
- Configure your Portal and Products
- Cash Drawer (Connected to Thermal Printer)
- Cash Drawer (USB) Windows 10
- ProPay (Heartland) Merchant Account
- My Account
- PAX Credit Card Reader Setup
- Portal Purchased Product Pickup and Reports
- Product History (Link on Current Transaction)
- Product Agreement
- SFTP Automated Student Rosters
- School Logo
- Taxes
- User Accounts
- User Permissions
- Upload User Accounts
- Whitelist URL's
- Pay Open Invoice by Credit Card
- Account Codes
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- System Settings Getting Started (Video)
- Mass Updates
- ProPay (Heartland) Merchant Account
- PAX Credit Card Reader Setup
- Google Single Sign-On (SSO)
- Microsoft Single Sign-On (SSO)
- School Logo
- User Accounts
- Preparing for Next School Year
- Remote Support
- Upload Student Pictures
- User Permissions
- Upload User Accounts
- Convenience Fee
- Classlink
- Account Codes
- Show all articles (1) Collapse Articles
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Voting
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- Adding an Election
- Adding Candidates
- Adding Officer Positions
- Adding Pictures and Biographies
- Archive and Retrieve Old Elections
- Create a Survey (Video)
- Election Layout Options
- Duplicate an Election
- Election Preflight
- Preview an Election
- Removing Candidates
- Using Video Biographies
- Write-in Candidates
- Rank Choice Voting
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- Configure the Student Login Page
- Hobbies and Biography
- My Account
- Notifications for Unsuccessful Student Login Attempts
- Require Student E-mail
- Require Change Passwords
- SFTP Automated Student Rosters
- School Logo
- User Accounts
- User Permissions
- Upload User Accounts
- Whitelist URL's
- Pay Open Invoice by Credit Card
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Ticketing
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- System Settings Getting Started (Video)
- Mass Updates
- ProPay (Heartland) Merchant Account
- Microsoft Single Sign-On (SSO)
- Google Single Sign-On (SSO)
- Upload Student Pictures
- User Accounts
- User Permissions
- Upload User Accounts
- School Logo
- Preparing for Next School Year
- Remote Support
- Classlink
- Convenience Fee
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Interventions
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- Bell Schedules
- Interventions
- Mass Updates
- My Account
- Printer Setup - 3" Thermal (Windows)
- Printer Setup - 3" Thermal (Mac) **Advanced Setup**
- Printer Setup - 3" Thermal Network (Mac) **Advanced Setup**
- SFTP Automated Student Rosters
- School Logo
- User Accounts
- User Permissions
- Upload User Accounts
- Whitelist URL's
- Pay Open Invoice by Credit Card
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Announcements
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Student / Family Portal
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Digital ID
Printer Setup – 3″ Thermal Network (Mac) **Advanced Setup**
Adding a printer on a Mac ** Advanced **
The process for setting up a printer on a Mac is very technical. The steps below are documented clearly, but if you have IT staff on your campus we recommend that you have them go through this process.
Java
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Visit www.java.com/en to install the latest version of Java.
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Follow the prompts and install.
You need to have the latest version of Java installed on your Mac.
Printer IP Address
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On the back of your printer there is a small black button to the right of the network cable. Click that button and a piece of paper will come out with your printer IP address on it. You will need this IP address when adding your printer.
To find the printer IP address of your printer, plug in the power cable and plug it into your school network.
Terminal
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To enable CUPS web interface, copy the code below and paste it into the terminal window:
sudo cupsctl WebInterface=yes
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Click Enter and then type in your computer password. The password key Icon will disappear and your computer name will show up with ~ %. You can then close this Terminal window as it is not needed anymore.
Open a Terminal window: To do this click (Command) ⌘ + space bar. Type in “Terminal” and click enter.
CUPS
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Select LPD/LPR Host or Printer which is found under Other Network Printers.
Other Network Printers
Add Printer
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Using your IP address, enter lpd://(your IP address)/
Our example would then be lpd://196.168.2.125/
(Be sure to put a backslash at the end of your IP address)
Using the printout from your printer, find your printer’s IP address. The IP address will look something like this: 196.168.2.125.
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Choose a name for your printer. In this example we are using the CT-E651 printer
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Choose a description for your printer, this will show up under printers and is the name that will be used in our software when setting up your users.
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Optional – Choose a location for your printer.
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Unchecked – If connecting multiple computers to this printer, it is best to connect each one directly to the printer rather than using this share option. (do not check the box)
Add Printer Details
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Select Make: Citizen
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Most common printer types are CT-E351 or CT-E651, please check your printer for your model number and click Add Printer.
Select printer model.
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You should not need to make any changes here, just click Set Default Options
Custom Settings
Test Print
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You will now see your printer. This is the printer name that will be used in the next step for setting up users.
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Click Open Print Queue…
Open up your computer System Settings / Printers & Scanners
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From the top menu click Printer / Print Test Page You will then see your test page print from your thermal printer.
Printer Proxy
Printer Settings in Software 4 Schools
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Click Users button available at the top bar.
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Select the tab for User Settings and at the top will be the printer settings.
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Turn on the Terminal Printer toggle.
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If using a cash drawer with your printer choose the option “Cash drawer with thermal printer”. If no cash drawer use the “No Cash Drawer” option.
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Just below the Driver Type there are three links. Windows, OSX or Linux. You will need to download and install the OSX application as seen in the next steps.
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Type the name of your printer exactly how you have it in your computer printer settings.
Add a new user or Edit a current user
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Click on the System Settings button.
To access printer settings you must be the account owner. If you do not see System Settings on the bottom left of your screen please contact your account owner.
Install qzTray
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If you receive an alert when trying to install, you will need to go to Mac System Preferences / Security & Privacy
Install the OSX application called QZ-tray.
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Click Open Anyway and install QZ-tray
System Preferences / Security & Privacy
QZ-tray
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Click the printer icon and set to Automatically Start so the application will always be running on this computer.
You will now see QZ-tray show up on your top bar menu. It is a small green box with a white piece of paper coming out of it.
Printing
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Check the box that says Allow all applets from “www.store4schools.com” with this signature. (Image from FireFox, may look different on other browsers).
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Click Allow. You should now be able to print.
The first time you try to print from the application you will give you a system prompt / popup. It looks different depending on your Mac OS and browser, but when you see this option, make sure you check the box for “Allow all apps”, so you don’t see this warning again.