Welcome to our Knowledge Base
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System Settings
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- Upload User Accounts
- User Accounts
- Upload Students
- Upload Students (Video)
- Upload Student Pictures
- User Permissions
- Manage Family and Guests
- Mass Updates
- Manage Students
- Microsoft Single Sign-On (SSO)
- Preparing for Next School Year
- Printer Setup - 3" Thermal (Windows)
- Printer Setup - 3" Thermal (Mac) **Advanced Setup**
- Printer Setup - 3" Thermal Network (Mac) **Advanced Setup**
- Google Single Sign-On (SSO)
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Store
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- Changing Payment Type After Transaction has Completed
- Creating a Transaction
- E-mail Receipts
- Exporting Ticket Sales from Store to Ticketing for Checkin
- Modify Transaction - Post Sale
- Payment Type
- PAX Credit Card Reader Setup
- Portal Purchased Product Pickup and Reports
- Product Buttons
- Printing Receipts
- ProPay: How to Process Credit Cards
- ProPay: How to Void a Transaction
- Scanning a Student ID
- Returns
- Reprint Receipt and Resend Receipt by E-mail
- Student Credit
- Student Credit - Credit Refunds
- Discount Options
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- Family and Guest Management
- Manage Spirit Points
- Manage Students
- Manage Family and Guests
- Mass Updates
- Student Credit
- Student Credit - Credit Refunds
- Discount Options
- Student Type
- Managing Student Credit
- Student Spirit Points
- Upload Students
- Upload Student Credit
- Upload Student Pictures
- Upload Students (Video)
- Add Students
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- Accessing the Student Only Store Portal
- Accessing the Open Store Portal
- Configure your Portal and Products
- Family and Guest Management
- Google Single Sign-On (SSO)
- Family Portal
- ProPay (Heartland) Merchant Account
- Manage Family and Guests
- Microsoft Single Sign-On (SSO)
- Portal Purchased Product Pickup and Reports
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- Accessing the Student Only Store Portal
- Accessing the Open Store Portal
- Configure your Portal and Products
- Cash Drawer (Connected to Thermal Printer)
- Cash Drawer (USB) Windows 10
- ProPay (Heartland) Merchant Account
- My Account
- PAX Credit Card Reader Setup
- Portal Purchased Product Pickup and Reports
- Product History (Link on Current Transaction)
- Product Agreement
- SFTP Automated Student Rosters
- School Logo
- Taxes
- User Accounts
- User Permissions
- Upload User Accounts
- Whitelist URL's
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- System Settings Getting Started (Video)
- Mass Updates
- ProPay (Heartland) Merchant Account
- PAX Credit Card Reader Setup
- Google Single Sign-On (SSO)
- Microsoft Single Sign-On (SSO)
- School Logo
- User Accounts
- Preparing for Next School Year
- Remote Support
- Upload Student Pictures
- User Permissions
- Upload User Accounts
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Voting
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- Adding an Election
- Adding Candidates
- Adding Officer Positions
- Adding Pictures and Biographies
- Archive and Retrieve Old Elections
- Create a Survey (Video)
- Election Layout Options
- Duplicate an Election
- Election Preflight
- Preview an Election
- Removing Candidates
- Using Video Biographies
- Write-in Candidates
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Ticketing
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Interventions
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- Bell Schedules
- Interventions
- Mass Updates
- My Account
- Printer Setup - 3" Thermal (Windows)
- Printer Setup - 3" Thermal (Mac) **Advanced Setup**
- Printer Setup - 3" Thermal Network (Mac) **Advanced Setup**
- SFTP Automated Student Rosters
- School Logo
- User Accounts
- User Permissions
- Upload User Accounts
- Whitelist URL's
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Announcements
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Student / Family Portal
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Digital ID
Printer Setup – 3″ Thermal (Windows)
In this article, you will learn how to setup a printer on Windows. To access the settings, click on the System Settings option available at the bottom-left on your screen. Now select Users.
Plug in Printer
- Plug USB cable into the computer and printer
- Plug power cord into the wall and printer
- Turn on the printer so the power light is solid (printer models may be different the what is shown below)
Setup Printer in Windows
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Click on Settings
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Click on Devices
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Click on Printers & Scanners
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Click on Add Printer or Scanner
This is where things can be different based on the type of printer you are installing. If you are using the POS terminal you should see one printer which is already installed. The printer model number typically looks something like this K144HS0. If you have a Citizen Printer you might see it already installed typically starring with a C-#### or CT-####.
If the citizen printer is not installed, click Add Printer or Scanner. If it is installed be sure that there are no errors and the drive is up to date. You can use this link to download the Citizen Driver for your printer.
Printer Settings
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To test your printer go into the printer and click Print a test Page
If using the POS-X system, the printer name should look like this K144HS0
User Setup
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Go into System Settings
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Click to Add Staff for a new user
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Click Edit to modify a current user
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Select the tab for Users Settings.
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Turn on the Thermal Printer Setting
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Select the Thermal Printer option (with or without the Cash Drawer)
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Finally make sure your printer name matches exactly what is in your computer printer settings. (reference printer name from above)
At the Users page, click on the Edit Users and a pop-up window will open.
Install Java
Go to Java.com and install Java on your computer if not already installed
Install qzTray
After downloading and installing the software, you will find it added in your quick start applications.
Click the printer icon and select the option Automatically Start
Once installed you can go into the Software 4 Schools application and test out your printer.