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Credit Card – Chargebacks

How to Manage a Chargeback Notice

  • Reports – On you store account click on reports

  • ProPay Reports

  • Charbacks Reports

  • Chargeback Report (Section)

  • Chargeback Report (Section) – If you have any open chargebacks, click the Take Action button

  • Take An Action- Next choose to either Accept the Chargeback (ProPay will refund the customer the money) or Dispute the Chargeback (you want to challenge it)

  • Provide Details – If you are disputing the chargeback, you can provide notes and upload supporting documents.