Welcome to our Knowledge Base
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System Settings
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- Upload User Accounts
- User Accounts
- Upload Students
- Upload Students (Video)
- Upload Student Pictures
- User Permissions
- Manage Family and Guests
- Mass Updates
- Manage Students
- Microsoft Single Sign-On (SSO)
- Preparing for Next School Year
- Printer Setup - 3" Thermal (Windows)
- Printer Setup - 3" Thermal (Mac) **Advanced Setup**
- Printer Setup - 3" Thermal Network (Mac) **Advanced Setup**
- Google Single Sign-On (SSO)
- Classlink
- Show all articles (1) Collapse Articles
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Store
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- Changing Payment Type After Transaction has Completed
- Creating a Transaction
- E-mail Receipts
- Exporting Ticket Sales from Store to Ticketing for Checkin
- Modify Transaction - Post Sale
- Payment Type
- PAX Credit Card Reader Setup
- Portal Purchased Product Pickup and Reports
- Product Buttons
- Printing Receipts
- ProPay: How to Process Credit Cards
- ProPay: How to Void a Transaction
- Scanning a Student ID
- Returns
- Reprint Receipt and Resend Receipt by E-mail
- Student Credit
- Student Credit - Credit Refunds
- Discount Options
- Convenience Fee
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- Family and Guest Management
- Manage Spirit Points
- Manage Students
- Manage Family and Guests
- Mass Updates
- Student Credit
- Student Credit - Credit Refunds
- Discount Options
- Student Type
- Managing Student Credit
- Student Spirit Points
- Upload Students
- Upload Student Credit
- Upload Student Pictures
- Upload Students (Video)
- Add Students
- Student Negative Account Balance
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- Accessing the Student Only Store Portal
- Accessing the Open Store Portal
- Configure your Portal and Products
- Family and Guest Management
- Google Single Sign-On (SSO)
- Family Portal
- ProPay (Heartland) Merchant Account
- Manage Family and Guests
- Microsoft Single Sign-On (SSO)
- Portal Purchased Product Pickup and Reports
- Convenience Fee
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- Accessing the Student Only Store Portal
- Accessing the Open Store Portal
- Configure your Portal and Products
- Cash Drawer (Connected to Thermal Printer)
- Cash Drawer (USB) Windows 10
- ProPay (Heartland) Merchant Account
- My Account
- PAX Credit Card Reader Setup
- Portal Purchased Product Pickup and Reports
- Product History (Link on Current Transaction)
- Product Agreement
- SFTP Automated Student Rosters
- School Logo
- Taxes
- User Accounts
- User Permissions
- Upload User Accounts
- Whitelist URL's
- Pay Open Invoice by Credit Card
- Account Codes
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- System Settings Getting Started (Video)
- Mass Updates
- ProPay (Heartland) Merchant Account
- PAX Credit Card Reader Setup
- Google Single Sign-On (SSO)
- Microsoft Single Sign-On (SSO)
- School Logo
- User Accounts
- Preparing for Next School Year
- Remote Support
- Upload Student Pictures
- User Permissions
- Upload User Accounts
- Convenience Fee
- Classlink
- Account Codes
- Show all articles (1) Collapse Articles
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Voting
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- Adding an Election
- Adding Candidates
- Adding Officer Positions
- Adding Pictures and Biographies
- Archive and Retrieve Old Elections
- Create a Survey (Video)
- Election Layout Options
- Duplicate an Election
- Election Preflight
- Preview an Election
- Removing Candidates
- Using Video Biographies
- Write-in Candidates
- Rank Choice Voting
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- Configure the Student Login Page
- Hobbies and Biography
- My Account
- Notifications for Unsuccessful Student Login Attempts
- Require Student E-mail
- Require Change Passwords
- SFTP Automated Student Rosters
- School Logo
- User Accounts
- User Permissions
- Upload User Accounts
- Whitelist URL's
- Pay Open Invoice by Credit Card
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Ticketing
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- System Settings Getting Started (Video)
- Mass Updates
- ProPay (Heartland) Merchant Account
- Microsoft Single Sign-On (SSO)
- Google Single Sign-On (SSO)
- Upload Student Pictures
- User Accounts
- User Permissions
- Upload User Accounts
- School Logo
- Preparing for Next School Year
- Remote Support
- Classlink
- Convenience Fee
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Interventions
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- Bell Schedules
- Interventions
- Mass Updates
- My Account
- Printer Setup - 3" Thermal (Windows)
- Printer Setup - 3" Thermal (Mac) **Advanced Setup**
- Printer Setup - 3" Thermal Network (Mac) **Advanced Setup**
- SFTP Automated Student Rosters
- School Logo
- User Accounts
- User Permissions
- Upload User Accounts
- Whitelist URL's
- Pay Open Invoice by Credit Card
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Announcements
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Student / Family Portal
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Digital ID
Release Notes
Nov 29, 2024
- Added custom field to the student / parent portal
- Added additional log file on all credit card transaction types
- Updated the user interface for purchasing online tickets
- Fixed Limited view from accessing student page
Nov 24, 2024
- Updated public calendar view to make it full screen
Nov 15, 2024
- Added Tax to the Detail Export Report
Nov 15, 2024
- Added Participation Report
Nov 13, 2024
- Added validation on student portal when max tickets have been sold
- Added reprint receipt after selling a ticket
- Fixed Refunded by display when refunded with a credit card
Nov 11, 2024
- Added the ability to Duplicate a Product
- Added the ability to Bulk Load Inventory
Nov 6, 2024
- Warnings that are Closed will now display as CLOSED.
Nov 5, 2024
- Added Convenience Fee option for in-person credit card purchases.
- Updated thermal receipts when using a credit card.
Nov 6, 2024
- Small fix when clicking cog wheel when already in system settings
Nov 1, 2024
- Added functionality to allow election verification when using SSO
Oct 29, 2024
- Added Convenience Fee Option to the Online Portal.
- Updated Financial Report layouts and added Convenience fees.
- Updated and Simplified Online Portal Interface.
- Updated Refund Process.
Oct 24, 2024
- Fixed issue where mobile app was not using max tickets when checking in.
Oct 24, 2024
- Added Account Codes and reporting.
Oct 3, 2024
- Removed Deleting of Students from Ticketing, Store and Interventions
- Removed Required Password with SSO option is turned on.
Oct 3, 2024
- Added payment type to Financial Transaction Report (Export and PDF)
- Fixed bug when linking guest to host student when students were deleted
Oct 3, 2024
- Fixed bug with auto sending of announcements
Sept 27, 2024
- Fixed issue that would not allow a user to delete an empty voting group
Sept 27, 2024
- Added exclusion to alert when set to exclude students with no permissions
Sept 21, 2024
- Classlink SSO for Students and Staff is now available
Aug 31, 2024
- Classlink Rostering for Students is now available.
Aug 31, 2024
- Fixed issue where some schools were not showing up on the mobile app.
Aug 30, 2024
- Fixed issue where students were not showing up on the mobile app.
Aug 27, 2024
- Added popup after sale on the portal to confirm the sale was completed.
- Added popup after adding credit on the portal to confirm transaction.
- Updated the memo field to now store address when using the portal.
Aug 26, 2024
- Updated Detailed Report to display Ranked Choice
Aug 16, 2024
- Added new System Value to hide incorrect password attempts.
- Updated ProPay Credit Card form to include newly required field.
- Updated Google and Microsoft SSO display message.
Aug 10, 2024
- Added in warnings for Max Tickets sold and Attendees.
Aug 10, 2024
- Added Disqualification Option for Rank Choice Voting
July 28, 2024
- Improved load time on Inventory Page
- Fixed small bug with credit cards and convenience fees
July 28, 2024
- Updated All IOS Apps (new Apple Security)
- Updated All Android Apps (new Google Security)
- Improved Staff Upload (only see products owned)
July 17, 2024
- Added ability to have a District Admin user
- Small fixes to Student ID connections to new database
July 26, 2024
- Fixed backup Database during Year end Rollover
July 17, 2024
- Updated Sales Page to include new navigation
- Updates to Receipts and Reports to include Convenience Fee
July 5, 2024
- Database Structure and Server Upgrade PHP 8.3
- User Driven Removal of PII Data at end of contract
- Login Attempts Report bug fix
- Updates to Credit Card ProPay SSL
- Left Navigation Updates (Smaller Footprint)
July 5, 2024
- Added Validation to Upload Points and Store Credit
- Added option for Negative Account Balance
- Added option to charge a Convenience Fee on Credit Card Transactions
July 5, 2024
- Fixed Small Bug where Guest ID's Showing up in Student List
- Added "In-Person" Credit Card Integration for Ticket Sales
July 5, 2024
- Added Rank Choice Voting as a New Election Type
Mar 16, 2024
- Fixed issue where cash and credit card sales were mixed up.
- Updated By Student report to move split payments into payment categories.
Mar 16, 2024
- Added Sign on with Microsoft for students in Voting, Ticketing, Store and Student ID
Mar 12, 2024
- Added extra validation on enforce sale to student.
- Fixed display history and added view history list.
- Fixed issue where first sale was not updating inventory on sales page.
- Fixed issue on portal with mobile device not viewing (X) close window.
- Fixed small issue on Sales Clerk report and portal sales.
Mar 6, 2024
- Added validation when student over purchased on portal with credit and credit card
Mar 4, 2024
- Added auto refresh to digital ID when hall pass or detention is assigned.
Dec 22, 2023
- Fixed small issue with preloading students into an event.
Dec 15, 2023
- Added Sign on with Microsoft for staff across all modules
- Migrated over to new in-app announcements tool
Dec 15, 2023
- Added student credit amounts to the by clerk report
- Added transaction number to export report
Dec 15, 2023
- Fixed attendees reports to display student and guest first name in the same order.
- Fixed quick search to include guest names.
Dec 8, 2023
- Added NPS ratings in all apps
Dec 8, 2023
- Fixed issue where hall passes were not showing up in some cases
Dec 7, 2023
- Fixed issue where student pictures that had alpha characters where not showing up.
Nov 27, 2023
- Fixed Sounds that were not playing on sell tickets and check-in pages
Nov 25, 2023
- Mobile App Added Custom Value to check-in screen
- Mobile App Added Ticket Type to check-in screen
- Mobile App Fixed crash when no first or last student name
Nov 13, 2023
- Added display of Custom Value on the check-in screen
- Added portal option to purchase different ticket types
- Added portal option to default ticket type pricing
- Added filter on check-in to block students by grade level
- Added extra validation on number of guests allowed when not set on sales page
- Fixed preload event when file uploaded has a blank in the first or last name
Nov 13, 2023
- Fixed Default Pricing Option
- Updated to latest version of PHP (8.2)
Oct 30, 2023
- Added Student type to CSV export
- Fixed Scan student first on the sales page
- Fixed display on student credit account details
Oct 20, 2023
- Added option to auto send parent email when student is scanned.
Oct 20, 2023
- Added automation for Parent File
- Added option to manage family "receive email" status
Oct 19, 2023
- Added protection from double clicking when completing the sale
- Added Void / Refund functionality from credit card devices.
- Fixed Credit Details to include split payments.
- Fixed Quantity calculation on the Tax report.
- Fixed notice for "Invalid Student ID" on the portal.
Oct 4, 2023
- Added Invoice Number to ProPay reports
- Added Zip code validation (only) when manually entering in credit card details
- Updated portal category view to show color and label when no image is uploaded
- Fixed issue with returns not allowing returns for items out of stock
Sept 29, 2023
- Added spinning wheel on manual credit card entry (stopping duplicate charges)
Sept 25, 2023
- Fixed Print / Cash drawer not opening after sale
- Fixed Page refresh on sales page
- Fixed Discounts not refreshing the price on sales page
Sept 22, 2023
- New Student, Family and Guest Portal
- Added Category images
- Added Payment Type to Export
- Updated Visual Framework VUE3
- Fixed Student Type Pricing on the Portal
- Fixed Reprint Receipt "An Error Occurred"
Sept 22, 2023
- Removed unused system values
- Unified EULA Agreement
- Updated Email Sending
Sept 10, 2023
- Security Upgrade to PHP 8.2
- Fixed XLS and PDF download on multiple day reports (reversed)
Sept 4, 2023
- Enhanced Profit / Loss report with option to show amount purchased during date range
- Fixed issue with Invalid Data message when adding credit on the portal
Sept 4, 2023
- Added color and image option for Ticket Types (used for Digital Student ID card)
- Added option to allow students to have other ticket types beyond student and activity
Aug 31, 2023
- Security Upgrade to PHP 8.2 (Announcements, System Settings, Ticketing)
- Fixed issue with family member list page not loading when no family members on list
- Fixed issue with passwords not saving on edit student (from system settings / users)
Aug 12, 2023
- Fixed issue with Verify Election
Aug 11, 2023
- Added ProPay option when adding student credit
- Fixed Void (return to inventory)
- Fixed view family from system settings
Aug 8, 2023
- Fixed redirect issue when clicking on Student ID from another app
- Fixed redirect message when customer does not have Digital Student ID Cards
Aug 2, 2023
- Removed name and address on manual credit card entry.
July 31, 2023
- Server migration and upgrade
July 29, 2023
- Updated Purge Routine to no longer delete students.
July 26, 2023
- Added Change School button to login page.
- Updated Logout logic to send students to main login page instead of product.
- Updated mobile app, small layout fixes.
July 14, 2023
- Released View "Overdue Detentions" on the mobile Connect app
- Released initial Apple iPhone / iPad S4S Connect App
July 13, 2023
- Fixed bug with mobile view (header not sticking to the top)
- Fixed layout for mobile payment (new ProPay Integration)
July 5, 2023
- In Person Credit Card Integration (Android / Apple Pay)
July 5, 2023
- New portal navigation hover with labels
- Added Announcements calendar view to student portal app.
July 5, 2023
- Initial Release of Digital Student ID cards
- Initial Release of digital hall passes
- Initial Release Android App S4S Connect
May 12, 2023
- Added close and open buttons to the shopping cart portal
- Fixed bug with Inventory Value Report not adding in items that have not been sold
May 16, 2023
- Added new credit card integration for the online portal with ProPay
May 12, 2023
- Small improvements to mobile responsiveness for online portal
May 12, 2023
- Updated the student interface with a new small left navigation bar
- Updated the student interface by adding new header with school logo
- Updated rating scale option by moving title above the bubbles and adding a line below
May 5, 2023
- Fixed bug when cash was selected as payment but changed on checkout
- Portal Refresh - Add student picture, school logo and updated navigation.
May 3, 2023
- Portal Refresh - Added student picture, school logo and updated navigation
April 26, 2023
- Added Google SSO to the Student Portal
April 24, 2023
- Fixed bug with preloading students with guests which duplicated guest tickets
- Fixed bug on check in screen to only show students that bought a ticket.
April 21, 2023
- Added ProPay Payment Application
- Added ProPay Online Portal Payment Option
- Added Online Portal Forgot Password
April 21, 2023
- Added single school logo across all products
- Updated links from all products to have a cog wheel when going to system settings
- Improved security of stored passwords
April 5, 2023
- Mobile Fixes for Navigation on Students Page
- Mobile Fixes for missing View Inactive Button on Students Page
- Mobile Fixes for missing View Inactive Button on Events Page
April 3, 2023
- Added ability for Family member accounts on the online portal
- Added ability for students to login to the portal using Google Single Sign On
- Updated Interface to match Store Portal
March 16, 2023
- Added family and guest management to the users menu in system settings.
Mar 16, 2023
- Added autofocus on complete sales "Done" and "Print" buttons.
Mar 16, 2023
- Darkened the Radio Buttons and Checkboxes on the Student Voting page
- Updated the "Done" button to now say "Vote"
Mar 10, 2023
- Added ability to edit guest name and custom field from attendance list
- Added setting Do you want to restrict guest tickets to be linked to a “Host” Student?
Feb 28, 2023
- Added On Hold by Guest Report to check off when a guest makes a purchase online
- Added support for European Time Zones
- Fixed "Show on Portal" option with new portal and items in a group
Feb 26, 2023
- Added Delete Inventory Option (used to fix mistakes when adding or removing inventory)
- Added Family and Guest Management (available when using the Open Web Portal)
- Added Grade filter on on student pages
- Added Grade as a searchable field on student pages
- Added the ability for users to update their own email address in Store Web Portal
- Enhanced Exports so student first name, last name and ID are all in their own columns
Feb 18, 2023
- Added "Add Position" button to all Add Candidate pages
- Fixed Write-In Candidate Exports
- Fixed alignment on the Add Candidate screens
Feb 14, 2023
- Minor enhancements to the store portal to make it mobile friendly
Feb 14, 2023
- Added notes field for Portal Tickets (the notes now display when printing tickets)
- Fixed CSV exports (not downloading on some devices)
- Fixed guest list export (missing guests with no host student)
- Fixed event graph (not matching up with tickets sold)
Feb 8, 2023
- Added options to Turn on Public Portal
- Added ability for Guest to make purchases online
- Added ability for family members to make purchases for students
Feb 1, 2023
- Added student count verification on upload
- Added ability to view and pay all invoices from My Account (under Config)
- Updated renewals based on student count
Dec 23, 2022
- Added Google Single Sign-on to the Mobile app
- Fixed check-in / check-out scanning on the mobile app
Dec 9, 2022
- Added Split Payment Option
- Added total number of items sold to receipt
- Added payment types and amounts to receipts
- Updated transaction details to display split payments
- Updated reports to display split payments
Nov 25, 2022
- Added Inventory Value Report
Nov 22, 2022
- Added Custom Discount Option
- Added Inventory Filter by date range
Nov 14, 2022
- Added Filter on Spirt Points to run by Date Range
- Added new Select Student Modal when searching for a student on the Sales page
- Added "hold location" on product and student page after editing a record.
- Added return and exchange option on sale in one transaction.
Nov 1, 2022
- Added filter on "By Clerk" & "By Student" reports to include money put on a student account
Nov 1, 2022
- Added ability to add student credit using Credit Card from sales page and student page
- Added ability to do a return back to student account
- Added ability to void transactions when purchased with student account
- Added find your school page when you enter the wrong URL
- Added ticketing export to CSV from by product report
- Fixed sort order on sales page so new products added to cart show up on top
- Fixed notifications when using store portal with student accounts
Oct 31, 2022
- Fixed issue when scanning in a guest ticket from receipt Y####
Oct 31, 2022
- Added new find your school page when going to the wrong URL
- Updated the Upload Student Pictures tool. Now easier and faster to upload images
Oct 31, 2022
- Updated Basic user account which can now access different scan types
Oct 19, 2022
- Fixed bug with displaying announcements on public when set to last day
Oct 17, 2022
- Updated file upload to allow user to not upload specific fields (i.e. no password)
Oct 17, 2022
- Added election title to the top of all pages when editing an election
- Added CAPTCHA "I am not a robot" on student login page after multiple unsuccessful attempts
- Updated Verify Election pages to reflect when using Google Single Sign In
- Updated Edit Student (removed password) when using only Google Single Sign In
Oct 14, 2022
- Fixed issue with reprint receipts
- Fixed date format on receipts
Oct 13, 2022
- Fixed issue with guest details not showing guest name
- Fixed issue with guest name on financial report export to PDF and Excel
Oct 13, 2022
- Added functionality for new thermal Printers (ION Thermal & EVO Green)
- Added ability to click enter on keyboard after sale to complete the transaction and print option.
- Updated Mass update link from configure
Oct 5, 2022
- Added Save button for editing products. (don't have to click next to get to the end)
- Fixed Home Page Recent Transactions link and date / time
- Fixed Unsubscribe Link for Email receipts
Sept 29, 2022
- Fixed issue with selling tickets to students and error message that they already bought a ticket
Sept 29, 2022
- Added Google Single Sign in for Students
Sept 21, 2022
- Fixed date range format on reports mm/dd/yyyyy
Sept 21, 2022
- Fixed bug with Google SSO for Ticketing Login
- Fixed attendees export to display guest names correctly
Sept 15, 2022
SFTP Roster Automation
- Added option to automate nightly student rosters file from your SIS.
- Added option to turn on or off login options "Password / Google"
Sept 12, 2022
- Added ability to upload Ticketing Groups
Sept 10, 2022
- Improved loading of student pictures. "Lazy Loading" for better performance
Sept 2, 2022
- Added Zebra Stripes on Reports
- Added Search Box on Reports
- Added Category Filters on Reports
- Added Transaction Detail button on Student Report
- Added Breakdown of Payment type on By Category Report
- Added Option on Profit / Loss Report to run for date range or all time
- Fixed PDF view on Reports (Added Date Range)
Aug 26, 2022
- Added option to sell ticket at $0 amount.
- Fixed Google SSO issue for users not allowing users to login.
- Fixed Apple app which caused the app to close when scanning.
- Fixed issue with refunds and deleting tickets sold to students.
Aug 20, 2022
- Fixed sales page and removed points and credit when not using specific features
- Fixed uploading of students to default receive email setting to "Yes"
- Fixed portal issue of with Credit Card integration
- Fixed portal issue with the last row not displaying.
- Fixed portal issue where add credit was displaying when Student accounts was turned off
- Fixed memo not displaying on thermal receipts
- Fixed Price on Demand not showing on cart
- Fixed edit product page (layout, adding 0.00 for amount and 0.00 for student pricing)
- Fixed detailed report by student
Aug 12, 2022
- Added Export and PDF for Student List Page (All Students)
- Added Portal Message (System Settings / System Values / Store / Public Portal Message)
- Added ability to zero out spirit points in mass
- Added new school lookup page to help customers find their portal
- Added default refund amount when selecting a student refund for store credit
- Updated Student Edit Page (Switches for Email Receipts and Active Student)
- Updated layout for credit history when looking at a student credit report
- Updated Inventory report (added filters for category and exports for PDF and CSV)
- Updated by Student report (search, filters, exports)
- Fixed issue with student type pricing on sales page
- Fixed issue with multiple product discount on sales page
Aug 1, 2022
- Fixed issue with mobile app not displaying students and student pictures
July 19, 2022
- Added feature to change button size on sales page (System Settings)
- Cleaned up Sales Page to allow more visibility for smaller screens.
- Moved payment type to top of screen below student (save space on the screen)
- Resized memo field down to one line (save space on screen)
- Tax and subtotal are now hidden unless there is tax in the cart (save space on screen)
- Changed sort order on sales page, adding new items show up on top.
- Fixed Admin Password for Returns (message when wrong password)
- Fixed credit card issue when canceling a transaction
- Fixed rounding issue when multiple product discount
- Fixed receipts (Sales clerk name and student ID were incorrect)
- Fixed issue with accessing the upload page when only using Store
July 13, 2022
- Added Google SSO (Single Sign On)
- Added ability for users to change their own passwords (click on username bottom left corner)
June 30, 2022
Release Video (Uploading Students)
- Added grade level option in system setting (control what grades show up)
- Added new upload tool (one upload for all products)
- Moved upload students to system settings
- Created single upload for students across all products
June 30, 2022
Release Video
- Brand new interface release
- Added student pictures
- Added option to sell student credit from the sales page
- Enhanced report layout, now by category (Inventory, Summary, Detail and Financial)
- Enhanced report options to include date range for all reports
- Added ability for users to change their own passwords (click on username bottom left corner)
June 30, 2022
- Added grade level option in system setting (control what grades show up)
- Moved upload students to system settings
- Created single upload for students across all products
June 30, 2022
- Added grade level option in system setting (control what grades show up)
- Moved upload students to system settings
- Created single upload for students across all products
June 30, 2022
- Moved upload students to system settings
- Created single upload for students across all products
June 30, 2022
- Added grade level option in system setting (control what grades show up)
- Moved upload students to system settings
- Created single upload for students across all products
Previous Release Notes
- Please contact us for historical release notes if needed. They have been archived.